Return and Refund Policy
Effective Date: 4 July 2026
Return and Refund Policy for ULEI DE GABUD ULEI NATURAL DIN PLANTE OLEAGINOASE SRL
Company Details
Company Name: ULEI DE GABUD ULEI NATURAL DIN PLANTE OLEAGINOASE SRL
VAT Number: RO45956119
Trade Register Number: J1/447/2022
Registered Office: Main Street, No. 6, Gabud, Alba County, Romania
Head Office: Palas / Aurel Vlaicu Industrial Corridor (City Zone), Romania
1. Scope
This Return and Refund Policy applies to purchases made directly from ULEI DE GABUD ULEI NATURAL DIN PLANTE OLEAGINOASE SRL through our website or other direct sales channels.
2. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with Directive 2011/83/EU.
The withdrawal period expires 14 days after you, or a third party designated by you (other than the carrier), takes possession of the goods.
To exercise your right of withdrawal, please contact us by email before the withdrawal period expires and clearly state your decision to return the product.
3. Conditions for Returns
Returned products must:
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Be unused and unopened.
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Be in their original packaging.
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Include all labels, seals, and accessories.
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Be accompanied by proof of purchase (invoice or receipt).
We reserve the right to refuse returns that do not meet these conditions where permitted by applicable law.
4. Products That Cannot Be Returned
For reasons of health protection and hygiene, the following products cannot be returned once opened or unsealed:
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Natural edible oils.
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Cold-pressed oils.
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Food products.
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Products with broken safety seals.
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Customized or made-to-order products.
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Perishable goods where applicable.
These exceptions are in accordance with Article 16 of Directive 2011/83/EU.
5. Damaged or Incorrect Products
If your order arrives:
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Damaged,
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Defective,
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Incomplete, or
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Different from what you ordered,
please notify us within 48 hours of delivery and provide photographs of the product and packaging where possible.
We will assess the issue and, where appropriate, offer a replacement, repair, or refund in accordance with your legal rights.
6. Return Procedure
To request a return:
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Contact our customer service.
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Provide your order number and reason for the return.
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Wait for return instructions.
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Carefully package the product.
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Ship the product to the address provided by our customer service team.
Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs.
7. Refunds
After receiving and inspecting the returned product, we will notify you whether your refund has been approved.
If approved, refunds will be processed using the original payment method whenever possible.
Refunds are generally issued within 14 days after we receive the returned goods or receive evidence that they have been returned, whichever occurs first.
Original delivery charges may be refunded where required by applicable law.
8. Exchanges
We replace products only if they are:
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Defective,
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Damaged during transport, or
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Incorrectly supplied.
If you require an exchange, please contact our customer service.
9. Consumer Rights
Nothing in this Return and Refund Policy limits or excludes any statutory rights available to consumers under Romanian law or applicable European Union legislation.
10. Contact Information
For any questions regarding returns or refunds, please contact:
ULEI DE GABUD ULEI NATURAL DIN PLANTE OLEAGINOASE SRL
Registered Office:
Main Street, No. 6, Gabud, Alba County, Romania
Head Office:
Palas / Aurel Vlaicu Industrial Corridor (City Zone), Romania
VAT Number: RO45956119
Trade Register Number: J1/447/2022
Email: sales@uleidegabuduleinatural.com
Telephone: +40
