Shipping Policy

Effective Date: 4 July 2026

Shipping Policy for ULEI DE GABUD ULEI NATURAL DIN PLANTE OLEAGINOASE SRL

Company Information

Company Name: ULEI DE GABUD ULEI NATURAL DIN PLANTE OLEAGINOASE SRL

VAT Number: RO45956119

Trade Register Number: J1/447/2022

Registered Office: Main Street, No. 6, Gabud, Alba County, Romania

Head Office: Palas / Aurel Vlaicu Industrial Corridor (City Zone), Romania

1. Scope

This Shipping Policy applies to all orders placed with ULEI DE GABUD ULEI NATURAL DIN PLANTE OLEAGINOASE SRL through our website or other direct sales channels.

2. Shipping Destinations

We currently ship throughout Romania and to selected countries within the European Union.

If your country is not available during checkout, please contact us to determine whether shipping can be arranged.

3. Order Processing

Orders are processed on business days (Monday to Friday, excluding Romanian public holidays).

Orders are typically processed within 1–3 business days after payment has been successfully received.

During periods of high demand, promotions, or holidays, processing times may be longer.

4. Delivery Times

Estimated delivery times are:

• Romania: 1–5 business days after dispatch.
• European Union: 3–10 business days after dispatch.

Delivery times are estimates only and may vary due to customs procedures, weather conditions, public holidays, carrier delays, or other circumstances beyond our control.

5. Shipping Costs

Shipping charges are calculated during checkout based on:

• Delivery destination
• Package weight and dimensions
• Selected shipping method

The total shipping cost will be displayed before you complete your order.

6. Order Tracking

Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Tracking availability depends on the shipping service selected.

7. Delivery

Orders are delivered to the shipping address provided during checkout.

Please ensure that your delivery information is accurate and complete.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.

8. Failed Deliveries

If a shipment is returned to us because:

• the delivery address was incorrect,
• the parcel was not collected,
• delivery was repeatedly unsuccessful, or
• the customer refused delivery without legal justification,

additional shipping charges may apply before the order can be resent.

Where permitted by law, any refund may be reduced by the costs incurred for shipping and returning the parcel.

9. Damaged or Missing Shipments

Please inspect your order upon delivery.

If your package arrives damaged, appears to have been tampered with, or if items are missing, please contact us within 48 hours of receiving the shipment.

Where possible, include:

• Your order number.
• Photographs of the package and products.
• A description of the issue.

We will investigate the matter and provide an appropriate solution in accordance with applicable consumer protection laws.

10. Ownership and Risk

Ownership of the goods passes to you once full payment has been received and the goods have been delivered.

The risk of loss or damage passes to the customer upon delivery, except where otherwise provided by applicable law.

11. Force Majeure

We are not liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Strikes
• Transportation disruptions
• Government actions
• Customs delays
• Pandemics
• Other force majeure events

12. Contact Us

If you have any questions regarding shipping or delivery, please contact:

ULEI DE GABUD ULEI NATURAL DIN PLANTE OLEAGINOASE SRL

Registered Office: Main Street, No. 6, Gabud, Alba County, Romania

Head Office: Palas / Aurel Vlaicu Industrial Corridor (City Zone), Romania

VAT Number: RO45956119

Trade Register Number: J1/447/2022

Email: sales@uleidegabuduleinatural.com

Telephone: +40